How to Refund/ Partially Refund an Order in the Versatile Portal

• This article provides a walkthrough of refunding or partially refunding an Order in the Versatile portal.
• This article is intended for users with access to a Versatile portal.

Overview

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Order refunds can be processed directly through the Versatile portal. When you initiate a refund, the portal will also notify the lender so they can adjust the customer's account.

Step-by-Step Guide

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1. Access the Versatile portal.

2. Navigate to the Payments tab.

3. Find the order you'd like to refund and click on the Refund action.

4. If you would like to issue a full refund, click Refund.

5. If you would like to issue a partial refund, click on the box next to Partial.

6. Select the amount you'd like to refund and click Refund.