Error - Cumberland/Rockland - "Network Error: Error Message 1"

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• The purpose of this guide is to provide basic steps to follow if a Cumberland or Rockland kiosk is displaying an "Unexpected Network Status: Error Message 1" error
• This guide is intended for the personnel responsible for maintaining the kiosk
• If you require any assistance past what this guide provides, please contact Versatile Credit Customer Support
  • Email: [e-mail]
  • Phone: [phone]

Overview

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A Network Status: Error Message 1 is indicative that the kiosk is having an issue with its physical ethernet connection. This can range from issues with the ports where the ethernet cable is connected to problems with the cable itself.

Troubleshooting Steps

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After every step, check the status of the kiosk. Once the error is resolved, the kiosk should connect to the network and begin the required system maintenance.

1. Reseat (unplug and plug back in) the ethernet cable at both ends.

   

2. Plug the ethernet cable into a different wall port (if available)
   1. If necessary, reach out to local IT to confirm what wall port the kiosk should be connected to

3. Replace the ethernet cable

• Please contact Versatile Credit Customer Support if you require additional assistance.
  • Email: [e-mail]
  • Phone: [phone]