Product Support

General

• Why is the application asking for "Entity Key" and "Employee ID"?
• What to do when the applicant doesn't want their credit offer
• Credit Application decision is "Declined" but the lender says it's Approved
• Credit applicant got declined when accepting the offer after getting prequalified

Cambria

• Error - Cambria - "Fatal Error"
• Walkthrough - Cambria - Connecting a Cambria Kiosk via Ethernet
• Walkthrough - Cambria - Replacing a Display on a Cambria Kiosk
• Walkthrough - Cambria - Replacing a Printer in a Cambria Kiosk

Cumberland

• Error - Cumberland/Rockland - "Network Error: Error Message 1"
• Walkthrough - Cumberland - How to Replace a Display in a Cumberland Kiosk
• Walkthrough - Cumberland - How to Replace a PC in a Cumberland Kiosk
• Walkthrough - Cumberland - How to Replace a Printer in a Cumberland Kiosk
• Walkthrough - Cumberland - How to Recalibrate the Touchscreen on a Cumberland Kiosk

Financing Portal

• Financing Portal - Troubleshooting - Applicant Didn't Receive Email Apply Link
• Financing Portal - Walkthrough - Authorizing an Order in the Financing Portal
• Financing Portal - Walkthrough - Canceling an Order in the Financing Portal
• Financing Portal - Walkthrough - Creating a New User in the Financing Portal
• Financing Portal - Walkthrough - Creating an Order in the Versatile Portal
• Financing Portal - Walkthrough - Editing an Order in the Versatile Portal

See all 8 articles

Hive 2.0/9.7

• Walkthrough - Hive 2.0/9.7 Kiosk - How to Update the iOS Version on a Hive 2.0/9.7
• Error - Hive 2.0/9.7 - "iPad is disabled (connect to iTunes)"
• Walkthrough - Hive 2.0/9.7 Kiosk - How to Connect a Hive 2.0/9.7 Kiosk to a Network
• Walkthrough - Hive 2.0/9.7 - How to Pair a TSP-100 Printer to a Hive 2.0/9.7 Kiosk
• Walkthrough - Hive 2.0/9.7 Kiosk - How to Submit a Training Application on a Hive 2.0/9.7 Kiosk
• Walkthrough - Hive 2.0/9.7 Kiosk - How to Replace a Tablet in a Hive 2.0/9.7 Kiosk

Snap Sign

• Connecting a Snap Sign to a Network Using a Smart Phone
• Connecting a Snap Sign to a Network Using a USB Key

Web Cascade (Tablet/ Computer Link)

• Powering On and Setting Up your iPad (QR Codes)
• Submitting an Allowlist Request to Versatile Credit, Inc.
• Walkthrough - Web Credit Cascade - How to Clear the Registration Key

Kiosk Hardware

• Display - ELO - How to Troubleshoot an ELO Display
• PC - NUC - How to Troubleshoot a Cumberland PC
• Printer - KR203 - How to Load Paper into a KR203 Printer
• Printer - KR203 - How to Troubleshoot a KR203 Printer
• Printer - SK1 - How to Troubleshoot an SK1 Printer
• Printer - SK1 - How to Load Paper into an SK1 Printer

See all 9 articles

Kiosk Software

• Error - "Unable to Contact Versatile Administrative Server"
• How to Change the Password on a Legacy Kiosk
• Connecting a Legacy Kiosk to a Network
• Submitting a Training Application on a Legacy Kiosk
• How to Clear the Registration Key on a Kiosk (Legacy)
• How to Clear the Registration Key on a Kiosk

See all 11 articles