Error - "Unable to Contact Versatile Administrative Server"

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• The purpose of this guide is to provide basic steps to follow if a Versatile kiosk is displaying an "Unable to Contact the Versatile Administrative Server" error
• This guide is intended for the personnel responsible for maintaining the kiosk
• If you require any assistance past what this guide provides, please contact Versatile Credit Customer Support
  • Email: [e-mail]
  • Phone: [phone]

Overview

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When a Versatile kiosk displays a message saying that it was unable to contact the Versatile administrative server, it means that its network traffic is being blocked. This is typically caused by a firewall blocking traffic to certain endpoints that the kiosk requires.

Resolution

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To resolve this issue, you'll need to ensure that the kiosk has access to the endpoints below. Once these exceptions are added to the firewall, reboot the kiosk.

• 107.23.155.171
• 107.23.148.158
• 54.208.23.53
• 54.208.57.50
• 13.248.221.159
• 76.223.77.57

Once these exceptions are added to the firewall, reboot the kiosk.