Walkthrough - How to Report an Error to Versatile Customer Support

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• The purpose of this guide is to provide best practices when reporting errors to Versatile Customer Support
• This guide is intended for the personnel responsible for reporting issues at a store level
• If you require any assistance past what this guide provides, please contact Versatile Credit Customer Support
  • Email: [e-mail]
  • Phone: [phone]

Overview

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Occasionally, you may encounter an error when using a Versatile Credit, Inc. product. These errors can range from software bugs to provider lenders originating from the lender. Typically, they display a message on-screen like the one below.

There was an error processing your request.

Preemptively providing certain information when reporting an issue can help us resolve the issue faster.

Best Practices

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1. Contact Versatile Credit Customer Support using our dedicated support lines
   1. Email: [e-mail]
   2. Phone: [phone]
2. Please include the following information:
   1. Retailer (Store) Name
   2. The affected location/s
   3. The affected product/s
      1. Kiosk
      2. Portal
      3. Web Credit Cascade
      4. Snap to Apply (customer applying from phone)
   4. Estimated time when the issue started
   5. When is the issue occurring?
      1. Before applying
      2. During the application
      3. When submitting the application
      4. When authorizing an order/job
      5. When settling/funding and order/job
   6. The wording of the error appearing on the screen

Once you contact our support line, a team member will confirm they received the report. They may request additional information depending on the nature of the error.